Fri 29 May 2015
With seven residential sales offices and five other specialist divisional offices, Green & Co offers unique coverage and unrivalled knowledge of the local housing market. But it’s not the only way in which we stand head and shoulders above its competitors in the local property sales and rental markets.
Taking inspiration from leading estate agents in London and across the world, we have developed a new approach to service which has changed the way it communicates with current and potential customers.
We believe we are the first estate agent in the area to offer a central Customer Relationship Team. The team is dedicated to building relationships, devoting time that branch teams simply wouldn’t have, in order to improve the level of service offered.
It means better ‘matching’ of prospective buyers to potential properties, more individual marketing packages for vendors and a better customer experience for all.
Green and Co’s unique customer service approach has already benefitted Lizzie and Russ Morris who were trying to sell their home - 101a Lichfield Road, a two bedroom apartment in a period property conversion - in order to relocate to the North West.
Lizzie, who works for a leading professional services firm and Russ, a radio presenter, marketed their home with another agent for six months before appointing Green & Co: within a week, they had sold for the asking price.
Mrs Morris explains: “We had our home in Sutton Coldfield on the market for six months with another local agent. We had several viewings and two offers – but one of those was £30,000 under the asking price.
“Green & Co had valued our property when we originally put it on the market but we chose to go with the other agent at the time. The Green & Co team kept in touch with us – not in a pushy way – just giving us advice. In the end, we were so impressed with the Customer Relationship Team at Greens that we moved agent.
“Within one week of being on the market with Green & Co we had seven viewings and accepted an offer of the asking price – £250,000 – from a buyer with no chain.
“It was the proactivity of the Green & Co team that really attracted us and we were so pleased with the service we received, right up until the sale was complete.”
Call our 0121 296 1400.